Starting point
An advantage already existed.
The firm already served around 20 companies trading energy, metals and agricultural commodities, with millions in monthly payment volume moving across regions.
Payments & commodity trade
A payments firm for commodity traders: off a single provider and live in nine days
A payments business serving commodity traders reduced its dependency on one provider and launched a branded multi-provider setup in nine days.
Customer product
Branded payment layerLive in 9 days
Primary route
Provider A
Fallback available
Provider B
9 days
from start to live product
The barrier
The current model limited the next step.
The payment operation depended on a single provider. When a route became unreliable, the business had no practical fallback and the customer experience was exposed to infrastructure outside its control.
The route
A staged path from opportunity to operating product.
The implementation focused on the smallest meaningful step first, then expanded after the commercial and operational model became clearer.
- 01
Separate the product from one provider
A branded application and domain became the customer-facing layer, while provider connectivity sat behind the Framnex product layer.
- 02
Bring a second route into reach
The operating model was designed around multiple regulated partners and payment routes instead of embedding one provider throughout the product.
- 03
Extend the proposition
The core business product went live in nine days, and personal accounts were added one month later without rebuilding the customer layer.
The outcome
Evidence for the next commercial decision.
The branded product was live nine days after work began. The firm continued serving around 20 commodity-trading companies moving millions each month, added business and personal accounts in five currencies, and gained access to a second route when the primary provider was not the right fit.
~20
trading companies served
Millions
in monthly payment volume
5
currencies across business and personal accounts
Start with your situation
Do your clients’ payments depend on one provider?
Map a product and orchestration layer that keeps the customer experience stable as routes and providers evolve.